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All good and bad feedback is educational as far as I'm concerned. Yes what I said is in reverse because I am highlighting the issue of why EA isn't supposedly trying to get 'constructive feedback' from their 5 star reviews as well and instead created their system in this way? They have just as much to learn from the positive reviews as they do the negatives as a developer. Morville has got exactly what I was talking about, my question of 'if it's the same or not' is rhetorical, of course it's different. Last edit by Morville O'Driscoll on 11th February 2014 Tamir I'll agree the "worst company" comments are a step too far, but just because a company is criticised repeatedly, does not mean there's an inherent bias against them, or that the comments don't have any merit. Past a certain point, people believe the worst based on previous poor actions, and a seeming incompetence (subjectively speaking). Please, if you actually think that then it goes some way to highlight what I've just said and any comments that are then subsequently made about EA loses all sense of credibility as a reasonably thought out response.Įveryone and everything is judged by their actions. Few companies want to know what they're doing right, whilst all want to know what they're doing wrong (the stupidity comes in assuming that one directly corresponds to the other).Īs for the "worst company" comments that are here and elsewhere. Generally speaking, it's poor practice from a development and PR viewpoint, but I suppose it can be seen to be no worse than having a comment drop-box in a store saying "How could we improve?". If DK-Mobile is an experiment to see how far they can push IAP and design elements, then all in-depth feedback should be welcomed, not just the not-5-Star views. EA could learn what they're doing right, as well as what they're doing wrong. It would be just as interesting - from a business and development side - to draw feedback from 5 Star reviews, either as well, or solely. EA want to negate or learn from (depending upon your view) non-5 Star reviews. Players can always continue to leave any rating they want on the Google Play Store," the spokesperson Tamir We wanted to make it easier for more players to send us feedback directly from the game if they weren't having the best experience. The 'rate this app' feature in the Google Play version of Dungeon Keeper was designed to help us collect valuable feedback from players who don't feel the game is worth a top rating. "We're always looking at new ways to gather player feedback so that we can continue to improve our games. When asked by Eurogamer, EA Mobile defended the filtering system, saying the practice was designed to make feedback easier to give. Needless to say, it feels a bit deceptive. So in practice, the only way to rate Dungeon Keeper other than 5 stars is to effectively lie and say you'll award it 5 stars, which takes you to the Play Store, and then you can actually rate it less when on that page. As it turns out, this discrepancy can be explained by a somewhat questionable filtering process EA has implemented.Īs spotted by PocketGamer (via Eurogamer), after playing Dungeon Keeper for a time, players don't get to tap any star rating they wish - instead, they are presented with a question, asking them if they believe the game deserves "1-4 stars" or "5 stars" and if you select the 5-star option, then you're automatically taken to the Play Store to rate it, but anything less and you're brought to a new "feedback" prompt, which asks, "What would it take to make Dungeon Keeper a 5-star game?" From here you can choose "email us" or "not now." Strangely, on the Google Play store, the game is actually showing an average review (as of this writing) of 4.2 out of 5 stars. As noted by our own Rob Fahey, EA's recently released Dungeon Keeper is not a great experience, and the Metacritic numbers have reflected that.